Frequently Asked Questions

Q: I am using an Android how do I install an APK file? I keep getting errors.

A: Go into your Android Settings -> Applications. Then check Unknown Sources. This will allow you to install non Google market apps and games.

Q: I am seeing an Error during install what can i do?

A: Go into your Android Settings -> Applications. Then uninstall one or more unused applications you may be out of space on your device.

Q: Is it safe to enable Unknown Sources for Android?

A: Yes, but it is not safe to install just any APK file you find online. Please use your best judgement when downloading applications from unknown sources. Be sure the application is safe and secure and provides a privacy policy and disclaimer to protect you and your information.

Q: Is a safe place to install applications from?

A: We guarantee our products do not contain any malicious code. We take proactive measures to thwart hackers and data sniffers using checksums and our own custom upgrade and install technology. All applications and games on has been testied and verified to be safe and non intrusive on your data. We enforce a strict privacy policy as part of our standards to protect user data.

Q: Getting an unknown error during installing an application for Android?

A: Your Android may need to be rebooted before trying to install. If the problem persists after a reboot then please download the application and try again. If you still can not install then please contact us and tell us about your problem. We will be happy to help you.

Q: I got a new Android phone can I still use my favorite Active9 application?

A: Yes, of course! Simply enable unknown sources on your Android device.

Q: I got an error saying not found. What is this?

A: During application startup the domain is verified by IP and other security features to protect your data from potential exploits. Our service may be temporarily down for your area or you may be experiencing connection issues. If the problem persists please contact us to tell us about it.

Q: Can I share apps on with friends, family, or co-workers?

A: Yes you may redistribute our free applications for free to whomever you wish. You may not edit any part of the applications code. Doing so violates our privacy policy.

Q: How do I use a widget?

A: First ensure the application is installed onto the phone storage and not the SD card. Then touch and hold on an empty space on your devices desktop and a menu will appear. Click widgets. Then click the widget for the application you wish to use.

If you did not find your question answered here please contact us at

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